Questions Submitted - Room 1

DateNameEmailField OfficeQuestion
October 20
Rebecca Jacobs
becjacobs@live.com
NSW
test
October 20
test
October 20
test
October 20
Bethesda
Looking to 2021, what should we be looking forward to as recommendations to keep exceeding expectations for accuracy?
October 20
Bethesda
Looking to 2021, what should we be looking forward to as recommendations to keep exceeding expectations for accuracy?
October 20
Bethesda
Looking to 2021, what should we be looking forward to as recommendations to keep exceeding expectations for accuracy?
October 20
For 2021, how focused should we be on expanding delivery and accuracy?
October 20
What is our government relations team hearing about ongoing unemployment benefits impacting our applicant base? When will programs rewarding people staying at home end?
October 20
How could we better prioritize crew training over relying on technology to mitigate customer satisfaction?
October 20
How could we better prioritize crew training over relying on technology to mitigate customer satisfaction?
October 20
How could we better prioritize crew training over relying on technology to mitigate customer satisfaction?
October 20
are we on break?
October 20
Tony Delligatti
anthony.delligatti@partners.mcd.com
Bethesda
are we on a break?
October 20
Test
October 20
Why did the uniform vendors roll out the crew uniforms before the manager uniforms? This makes it difficult to coordinate the new look at our restaurants when making uniform decisions, especially since we know the uniforms change frequently.
October 20
Why did the uniform vendors roll out the crew uniforms before the manager uniforms? This makes it difficult to coordinate the new look at our restaurants when making uniform decisions, especially since we know the uniforms change frequently.
October 20
Bethesda
Test
October 20
Will QSR Soft be approved for digital. Food safety ?
October 20
Bethesda
Will QSR Soft be approved for digital. Food safety ?
October 20
Anthony Delligatti
anthony.delligatti@partners.mcd.com
Bethesda
Are we going to have simple screens for adding new products to the menu? 200 average weekly units, or ideally a units per thousand regular menu or breakfast transactions? Let's remove the vague process we have now, and agree on what those thresholds should be.
October 20
this is great
October 20
this is great
October 20
this is great
October 20
Nethesda
this is great
October 20
Michael Bland
Blandmgmt@aol.com
bethesda
what Is the plan to bring in a healthier menu item for 2021, such as grilled chicken, salads, yogurt or plant based proteins.
October 20
Tanya
tholliday@tanway.org
Bethesda
Likewise, Spero would you also share the perspective on the variability of university sites, train stations, hospitals, airports.
October 20
will someone please address the physical layout of dining rooms in regard to self serve beverage centers. Is the thinking to move ABS to behind the counter?
October 20
Joe yesterdya was great. what r you most "optimitic" about in nexy year?
October 20
will someone please address the physical layout of dining rooms in regard to self serve beverage centers. Is the thinking to move ABS to behind the counter? Also are newer furniture choices coming out in the near future?
October 20
Rita Mack
rita.mack@partners.mcd.com
Bethesda
Morgan mentioned that a total beverage strategy is being developed. When can we expect to see it?
October 20
exicted for future
October 20
Bethesda
TEST
October 20
David Traub
david.traub@partners.mcd.com
VA
What can we do to improve the performance of our delivery partners? Our growth in delivery is predicated in part on there ability to deliver in a reasonable amount of time. This rarely happens and customers sometimes avoid delivery due to the length of time. In general they are very under staffed
October 20
David Traub
david.traub@partners.mcd.com
VA
What can we do to improve the performance of our delivery partners? Our growth in delivery is predicated in part on there ability to deliver in a reasonable amount of time. This rarely happens and customers sometimes avoid delivery due to the length of time. In general they are very under staffed
October 20
Thomas Rock
thomas.rock@partners.mcd.com
VIRGINIA
Is there any thinking about a phase 2 of Hero Meals?
October 20
Stamford
Since we currently confirm the order with the courier, is that process going to change with a staging cart? It seems like the staging cart would take away the ability to confirm the order with the driver since the order will be available.
October 20
Anthony Delligatti
anthony.delligatti@partners.mcd.com
Bethesda
Will there be any retroactive partnering for adding a third window? I just added a third window.
October 20
Anthony Delligatti
anthony.delligatti@partners.mcd.com
Bethesda
Will there be any retroactive partnering for adding a third window? I just added a third window.
October 20
Test
October 20
Kediegha
CFO
Test
October 20
columbus
Joe E said c/F avg nationwide will be 470K by years end2020 what is keeping us from this AVERAGE?
October 20
could CORP help us pay for PPE
October 20
columbus
could CORP help us pay for PPE
October 20
columbus
The Patulas are great operators
October 20
columbus
is it over?
October 20
Is the technical issue fixed?
October 20
Is the technical issue fixed?
October 20
Is the technical issue fixed?
October 20
Columbus
October 20
test
October 20
test
October 20
Michael Telich
Mike@MJPT2.com
OH
1) What are we doing with plant based foods? 2) Are we looking into creating any Virtual Brands to low volume restaurants or lobbys that may not be worth opening.
October 20
Michael Telich
Mike@MJPT2.com
OH
1) What are we doing with plant based foods? 2) Are we looking into creating any Virtual Brands to low volume restaurants or lobbys that may not be worth opening.
October 20
Michael Telich
Mike@MJPT2.com
OH
Are we ready for McRib?
October 20
October 20
Brian MacKenzie
brian.mackenzie@partnerrs.mcd.com
Columbus
As the Company shifts from SAM to SAO, how will the Company assist those who completed SAM as required.
October 20
OH
are we trying to move to more available healthy options?
October 20
John Coyle
john.coyle@partners.mcd.com
PA
Can we discuss the efficacy of continuing Mod C dining room and low volume/low economic restaurant investment in 2021 while we are unsure of the long-term effect of recent changes in customers' habits, i.e, significant decrease in FC visits?
October 20
With current staffing issues where are we with Hot Hold for Breakfast? This could help our breakfast staff/operations since it is extremely difficult to get day staff during the work week ?
October 20
John Coyle
john.coyle@partners.mcd.com
PA
Can we discuss the efficacy of continuing Mod C dining room and low volume/low economic restaurant investment in 2021 while we are unsure of the long-term effect of recent changes in customers' habits, i.e, significant decrease in FC visits?
October 20
John Coyle
john.coyle@partners.mcd.com
PA
Can we discuss the efficacy of continuing Mod C dining room and low volume/low economic restaurant investment in 2021 while we are unsure of the long-term effect of recent changes in customers' habits, i.e, significant decrease in FC visits?
October 20
With current staffing issues where are we with Hot Hold for Breakfast? This could help our breakfast staff/operations since it is extremely difficult to get day staff during the work week ?
October 20
With current staffing issues where are we with Hot Hold for Breakfast? This could help our breakfast staff/operations since it is extremely difficult to get day staff during the work week ?
October 20
john.coyle@partners.mcd.com
PA
Can we discuss the efficacy of continuing Mod C dining room and low volume/low economic restaurant investment in 2021 while we are unsure of the long-term effect of recent changes in customers' habits, i.e, significant decrease in FC visits?
October 20
Columbus
Do Operators get a extra year because Covid 19 caused us not to use the dining rooms.??
October 20
Michael Telich
mjpt2@columbus.rr.com
OH
Last year we ran out in 2 weeks for a 5 week McRib program
October 20
Socialism take from the rich and give to the poor
October 20
Michael Telich
mike@mjpt2.com
OH
Socialism Rent ... take from the rich and give to the poor? So we just close all low volume or repurpose those stores to a new VIRTUAL BRAND???
October 20
Columbus
Do we think PPP forgiveness should go into SOI or G&A? Why one way versus the other?
October 20
Columbus
Do we think PPP forgiveness should go into SOI or G&A? Why one way versus the other?
October 20
Columbus
Do we think PPP forgiveness should go into SOI or G&A? Why one way versus the other?
October 20
Michael Telich
Mike@MJPT2.COM
OH
Sign me up for hot holding. I would spend $15 k in a he4art beat if it helps relieve my crisis staffing breakfast shift. and dinner and overnight shifts. especially if it improves quality over the current overheld products in UHCs
October 20
COLUMBUS
REFERENCING HOT HOLDING , 15,000 IS A BARGAIN CONSIDERING HOW MUCH WE ARE STRUGGLING WITH STAFFING IN THE MORNING..IF IT HELPS OPERATIONS / SERVICE WHERE DO I SEND THE CHECK
October 20
COLUMBUS
REFERENCING HOT HOLDING , 15,000 IS A BARGAIN CONSIDERING HOW MUCH WE ARE STRUGGLING WITH STAFFING IN THE MORNING..IF IT HELPS OPERATIONS / SERVICE WHERE DO I SEND THE CHECK
October 21
Ari Jacobs
ari@hyperscopic.com
nsw
Yo!
October 21
neysa
Nashville
Testing this out
October 21
ajay patel
ajay.patel@partners.mcd.com
nashville
i want to reiterate that our new core menu is working and and i ask that we take a diligent and cautious approach to bring anything back if the product does not meet the defined criteria. we have done it in the past and have paid heavy price in crew and manager satisfaction surveys and cash flow.
October 21
October 21
john dakajos
chicago
what are the thoughts about opening of inside dining
October 21
October 21
Alex Pina
alejandro.pina@partners.mcd.com
Nashville
Will there be more App reward points for MOP orders? In other words, more reward points for MOP vs App
October 21
Alex Pina
alejandro.pina@partners.mcd.com
Nashville
Will there be more App reward points for MOP orders? In other words, more reward points for MOP vs App
October 21
Alex Pina
alejandro.pina@partners.mcd.com
Nashville
Will there be more App reward points for MOP orders? In other words, more reward points for MOP vs App
October 21
Jim Aaron
jim.aaron@partners.mcd.com
GA
No sound
October 21
sound?
October 21
ajay patel
ajay.patel@partners.mcd.com
nashville
we must commit to zoom or similar timers to see and measure accurate OEPE times . can we do this as a field office initiative?
October 21
mark smith
nashville
what is the the status of Kiosks?
October 21
Ryan Ruprecht
ryan.ruprecht@partners.mcd.com
Mo
As ops lead for BigMO, I am receiving a lot of questions about QSRSoft as an option for digital food safety for several reasons. First, keeping everything under one roof would be beneficial. Second, when purchased in a bundle with simplethink, forms, and security they are a cheaper option. Finally and most importantly, the operators that are currently using them seem to be happy with the product. Can we expect them to become an endorsed vendor for digital food safety in 2021? Many organizations are waiting for this to make the switch to digital food safety.
October 21
Ray Nosler
ray.nosler@partners.mcd.com
Arkansas
Where are we with HHOT and cash/payment for DT?
October 21
ted lyon
ted.lyon@partners.mcd.com
nashville
The new chicken sandwich The optics weren't that great on the product shots. Monday. Is it as good as described with our consumers in test ?
October 21
Cynthia Samour
cynthia.samour@partners.mcd.com
Nashville
When will we have the technology to use hand helds in dual lane DT's? We can currently use them in single lane only without crashing the system. Our competitors such as Chic filet and What a Burger have this technology and are using it to speed up their DT
October 21
Gina Wolfe
gina.wolfe@partners.mcd.com
Nashville
DO WE HAVE A PLAN FOR THE CUSTOMER TO USE THEIR PHONE TO PLACE THEIR ORDER FOR DINE-IN
October 21
Gina Wolfe
gina.wolfe@partners.mcd.com
Nashville
DO WE HAVE A PLAN FOR THE CUSTOMER TO USE THEIR PHONE TO PLACE THEIR ORDER FOR DINE-IN
October 21
DIGITAL FOOD SAFETY VENDOR: WHAT IS THE STATUS OF QSR SOFT AS A DFS VENDOR
October 21
Jim Aaron
jim.aaron@partners.mcd.com
GA/TN
Follow-up to dining rooms. Agree with Mason, let's not make short term decisions. SSBB and dining rooms will be important. C-Stores will continue to be a big threat to us like they have been, right? Don't we need to keep SSBB and dining rooms for that important segment?
October 21
Jim Aaron
jim.aaron@partners.mcd.com
GA/TN
Follow-up to dining rooms. Agree with Mason, let's not make short term decisions. SSBB and dining rooms will be important. C-Stores will continue to be a big threat to us like they have been, right? Don't we need to keep SSBB and dining rooms for that important segment?
October 21
COMMENT TO MORGAN: APPRECIATE HER PRESENTATION ON MONDAY REGARDING THE YOUNGER GENERATION.
October 21
COMMENT TO MORGAN: APPRECIATE HER PRESENTATION ON MONDAY REGARDING THE YOUNGER GENERATION.
October 21
Nashville
COMMENT TO MORGAN: APPRECIATE HER PRESENTATION ON MONDAY REGARDING THE YOUNGER GENERATION.
October 21
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