Questions Submitted - Room 2

DateNameEmailField OfficeQuestion
October 20
Hello
becjacobs@gmail.com
NSW
How?
October 20
Nyx Jacobs
nyx@nyxpyx.com
New South Wales
OK
October 20
test
October 20
good morning Ashley!
October 20
good morning Ashley!
October 20
good morning Ashley!
October 20
Dallas
What is our government relations team hearing about ongoing unemployment benefits impacting our applicant base? When will programs rewarding people staying at home end?
October 20
Dallas
Please provide an update as to the virtual HU program and when will it be available?
October 20
MICHAELINE PEREZ GUZMAN
michaeline.perez.guzman@gmail.com
AK
What is the Cashflow goal for DFO 2021?
October 20
Sales and GCs 2were stated but not CF as a result of the ambitious goal
October 20
Eric Autry
ericautry@me.com
Dallas
What is the update on any changes Mid Management curriculums to further develop the skills of staff beyond Restaurant Operations Leadership?
October 20
E.W. Ross, III
Dallas
I have a question for Anna Oquin. First I would like to say thank you to you and all company partners for looking for ways to enhance the experience of our crew and mgrs teams. Why did the uniform vendors roll out the crew uniforms before the manager uniforms? This makes it difficult to coordinate the new look at our restaurants when making uniform decisions, especially since we know the uniforms change frequently. I know the uniforms are designed to match, but as an owner operator, I would like to be able to make holistic decisions with regard to uniforms. Thank you.
October 20
Dallas
I am in the SPOA co-op and our cash flow is the lowest in the field office. I saw the projections for sales and guest counts in 2021 but what about cash flow? How can you help our co-op get closer to the field office numbers?
October 20
ashley you are killing it!
October 20
ashley you are killing it!
October 20
Jeff is frozen
October 20
Jeff is frozen
October 20
Todd
todd.pruitt@us.mcd.com
Texas
Hi.. With 12% and 8%... we are projecting $90K-$110K give or take given the cost pressures that are regional to the DFO
October 20
Ed Lutito
ed.lutito@partners.mcd.com
Syndicate co-op / south texas
The virtual HU is testing- its working great, I have a student in it now!
October 20
Matthew Kades
matthew.kades@partners.mcd.com
Dallas
Question for next segment. More of a statement than a question, as the Field Office NPSAG rep, I would just like to encourage all the owners to do the pricing education modules. It will be very helpful going into your 2021 pricing. Also the pricing portal has had enhancements if you have not been on lately and watch for the delivery tool coming next year. And working on getting everyone their segmentations next year. If not understanding what I mean, please see your pricing education. Thank you.
October 20
Matthew Kades
matthew.kades@partners.mcd.com
Dallas
Question for next segment. More of a statement than a question, as the Field Office NPSAG rep, I would just like to encourage all the owners to do the pricing education modules. It will be very helpful going into your 2021 pricing. Also the pricing portal has had enhancements if you have not been on lately and watch for the delivery tool coming next year. And working on getting everyone their segmentations next year. If not understanding what I mean, please see your pricing education. Thank you.
October 20
Q&A 2
October 20
Q&A 2
October 20
Eric Autry
ericautry@me.com
Dallas
So orders are certainly larger so what now constitutes a “complex order”? How many items is it now?
October 20
Dallas
Who will have to pay for the loyalty free product? Corporate or the operators?
October 20
E.W. Ross, III
Dallas
Great job O/O and Company Leadership on your presentation! Question for Maria and Company Technology Leadership Teams: what is ETA on final approval for the release of the handheld order taking device with cashless credit card processing capabilities?
October 20
E.W. Ross, III
Dallas
Great job O/O and Company Leadership on your presentation! Question for Maria and Company Technology Leadership Teams: what is ETA on final approval for the release of the handheld order taking device with cashless credit card processing capabilities?
October 20
Dallas
Does Keith know when the PED 400 he is testing will be available?
October 20
David Dennis
With all the talk about having the couriers call the restaurant and the difficulty we see with answering the restaurant phone has there been a thought to adding a dedicated phone line for Delivery?
October 20
Frank
Happy Birthday Maria Acosta
October 20
Frank
DFO
Happy Birthday Maria Acosta
October 20
Dallas
Will there be a reduced rent/service fee on Uber and other delivery services?
October 20
Frank
DFO
Happy Birthday Maria Acosta
October 20
Dallas
Will there be a reduced rent/service fee on Uber and other delivery services?
October 20
Dallas
Will there be a reduced rent/service fee on Uber and other delivery services?
October 20
Dallas
Is the Verifone in test water resistant?
October 20
David Dennis
Christina and David please share your vision on the 4 D's. What are your expectations?
October 20
Mariselle Quijano
Dallas
We have had a significant number of MOP complaints since July when the customer arrives in store and the order is not found. I have brought it to the attention of McDonalds. Can you all please look into this because my fear is that when we bring in loyalty if we continue to have this issue we will lose this customer completely.
October 20
Mariselle Quijano
Dallas
We have had a significant number of MOP complaints since July when the customer arrives in store and the order is not found. I have brought it to the attention of McDonalds. Can you all please look into this because my fear is that when we bring in loyalty if we continue to have this issue we will lose this customer completely.
October 20
Mariselle Quijano
Dallas
We have had a significant number of MOP complaints since July when the customer arrives in store and the order is not found. I have brought it to the attention of McDonalds. Can you all please look into this because my fear is that when we bring in loyalty if we continue to have this issue we will lose this customer completely.
October 20
Mariselle Quijano
Dallas
We have had a significant number of MOP complaints since July when the customer arrives in store and the order is not found. I have brought it to the attention of McDonalds. Can you all please look into this because my fear is that when we bring in loyalty if we continue to have this issue we will lose this customer completely.
October 20
October 20
SLT
October 20
test
October 20
Can someone explain the 4Cs? Heard it mentioned in the opening session today but haven't heard any details. Thank you!
October 20
Can someone explain the 4Cs? Heard it mentioned in the opening session today but haven't heard any details. Thank you!
October 20
Can someone explain the 4Cs? Heard it mentioned in the opening session today but haven't heard any details. Thank you!
October 20
Ed Lutito
ed.lutito@partners.mcd.com
Syndicate co-op / south texas
On the webcast, Joe mentioned investing in Food cost for the future. What screens does Opnad economics committee have in place to ensure a balanced approach?
October 20
Dallas
Looking to 2021, what should we be looking forward to as recommendations to keep exceeding expectations for accuracy?
October 20
Dallas
Great comments on stay focused! Less strategies executed more effectively. Thank you! With that will all day breakfast stay off menu? Also, adding a new bun for the chicken sandwich seems counter to this. Thoughts?
October 20
What is our next Travis Scott program?
October 20
What is our next Travis Scott program?
October 20
Dallas
What are the ELT's thoughts on the NOA? Are you working with this group? If so, how are you aligned? Are suppliers encouraged or discouraged from partnering with the NOA?
October 20
What is the future of play?
October 20
With suppliers on the call...what messages do you have? How can we help lead growth and drive the four Cs?
October 20
Dallas
Are we still looking to launch local co-op social media handles like we have in Houston? And if so what is the timing for this to start?
October 20
Supplier
With suppliers on the call...what messages do you have? How can we help lead growth and drive the four Cs?
October 20
Rachel Kades
rachel.kades@partners.mcd.com
dallas
What is the future of play?
October 20
My favorite part so far has been Joe and the spicy sauce challenge? How are you doing Joe? Was it really as hot as it looked?
October 20
My favorite part so far has been Joe and the spicy sauce challenge? How are you doing Joe? Was it really as hot as it looked?
October 20
so I understand, based on what Joe Collins stated, I am able to keep my pre-existing tile if I am doing a NON-MOD in July of 2021?
October 20
Dallas
What do these project and dinning room changes mean to MRP's?
October 20
Kathleen Baka
kbaka@freshexpress.com
Tennessee
Dallas Field Office!!! Great job to everyone on your first Virtual Summit! Enjoyed being part of it!
October 21
Karl Lee Brady
karl.brady@us.mcd.com
MI
Did that '"operator box" get sent to the McOpCo Operations Managers? I haven't seen it if it did.
October 21
David Bear
Will you be sending a copy of the deck?
October 21
Chicago
Any updates on Playplace reopening. Concerned about a 10% increase with Playplace closure.
October 21
Nancy Carroll
nancy.caroll@partners.mcd.com
Chicago
When is the system bringing back some healthier options to the menu? All of our competitors have salads and grilled chicken products. We have lost customers because of the lack of healthy choices and people who don’t eat beef.
October 21
Nancy Carroll
nancy.caroll@partners.mcd.com
Chicago
When is the system bringing back some healthier options to the menu? All of our competitors have salads and grilled chicken products. We have lost customers because of the lack of healthy choices and people who don’t eat beef.
October 21
Where do we order the "Skip the Line" signage we just saw?
October 21
Where do we order the "Skip the Line" signage we just saw?
October 21
Will there be a Grilled Chicken sandwich on the platform?
October 21
Will there be a Grilled Chicken sandwich on the platform?
October 21
Will there be a Grilled Chicken sandwich on the platform?
October 21
October 21
Gary Birschbach
Chicago
Will the platform included Grilled Chicken sandwich?
October 21
Chicken is so important! What's next AFTER the new sandwiches? Some ideas out there...Bone-in Wings, Chicken Fingers, BBQ Pulled Chicken? We have so much potential to serve our customers chicken products they want and currently go to our competitors for!
October 21
Chicken is so important! What's next AFTER the new sandwiches? Some ideas out there...Bone-in Wings, Chicken Fingers, BBQ Pulled Chicken? We have so much potential to serve our customers chicken products they want and currently go to our competitors for!
October 21
Scott Soifer
Chicago
When will we get some clarity on SAO vs SAM and ability/cost to add a 3rd window with BDAP to a MOD-C or other project planned for 2021? When will we get clarity on Playplaces as part of a project that was planned for 2021 that included a new toy etc? Does this still make sense to do, can we delay the PlayPlace portion?
October 21
Scott Soifer
Chicago
When will we get some clarity on SAO vs SAM and ability/cost to add a 3rd window with BDAP to a MOD-C or other project planned for 2021? When will we get clarity on Playplaces as part of a project that was planned for 2021 that included a new toy etc? Does this still make sense to do, can we delay the PlayPlace portion?
October 21
Andrew Birschbach
andy.birschbach@partners.mcd.com
Chicago
What is the business case for returning Bagels to menu? Is it a growth driver or unnecessary distraction / trade off item. It seems like it raises avg check and could help with labor pressures and min wage increases?
October 21
Steve
Steve.kilian.jr@partners.mcd.com
Chicago
Has then been any consideration to allow our restaurant crew to accept tips through the POS? Some competitors now do this. It may help us retain more people. Thanks
October 21
Steve
Steve.kilian.jr@partners.mcd.com
Chicago
Has then been any consideration to allow our restaurant crew to accept tips through the POS? Some competitors now do this. It may help us retain more people. Thanks
October 21
martin davis
martin.davis@partners.mcd.com
Chicago
Lets work towards a BREAKFAST HAPPY MEAL to allow our kids to come in for breakfast with their parents.
October 21
martin davis
martin.davis@partners.mcd.com
Chicago
Lets work towards a BREAKFAST HAPPY MEAL to allow our kids to come in for breakfast with their parents.
October 21
October 22
Sarah
sarah.teck@partners.mcd.com
Stamford
I would love to see the amazing motivational speaker who was the last speaker at the NOA a couple weeks ago! He was incredible and our GM’’S could definitely benefit from him at an IN PERSON GM RALLY when possible? Can this happen?
October 22
Sarah
sarah.teck@partners.mcd.com
Stamford
I would love to see the amazing motivational speaker who was the last speaker at the NOA a couple weeks ago! He was incredible and our GM’’S could definitely benefit from him at an IN PERSON GM RALLY when possible? Can this happen?
October 22
October 22
Stamford
With SAO going down to only 2 menu boards are we concerned that we will lose the ability to market new products, profitable products, bundles, etc? Isn't this going against all of the benefits of digital menu boards and the sales they can generate?
October 22
Stamford
With SAO going down to only 2 menu boards are we concerned that we will lose the ability to market new products, profitable products, bundles, etc? Isn't this going against all of the benefits of digital menu boards and the sales they can generate?
October 22
Stephanie Rawden
stephanie.rawden@partners.mcd.com
Stamford
Why is QSRsoft not an approved supplier for digital food safety? It is easier and cheaper for operators to bundle with this one supplier instead of having to contract with another company.
October 22
Scott Taylor
Scott.taylor@partners.mcd.com
stamford
why can we no longer forward calendar invitations like this summit to members of our organizations? Opening this forum up to the mid managers seems like an easy way to share the future with the folks working in the restaurants daily. If you could do it, I will say it wasn't obvious how to do it and for my team who isn't with me I feel like it was a miss on that. The information sharing is dynamite, I like the synergy you get when everyone in on the call
October 22
Scott Taylor
Scott.taylor@partners.mcd.com
stamford
why can we no longer forward calendar invitations like this summit to members of our organizations? Opening this forum up to the mid managers seems like an easy way to share the future with the folks working in the restaurants daily. If you could do it, I will say it wasn't obvious how to do it and for my team who isn't with me I feel like it was a miss on that. The information sharing is dynamite, I like the synergy you get when everyone in on the call
October 22
When do you think we will see the AI ordering taking in the field.
October 22
Stamford
When do you think we will see the AI ordering taking in the field.
October 22
Stamford
When do you think we will see the AI ordering taking in the field.
October 22
I think the 21 marketing plan sounds really strong. Can you speak to what the SLT likes about it and what makes them confident in it?
October 22
What ideas do you have for the 3% increase in check average spoken of on Monday. I agree its a great opportunity, what are your thoughts
October 22
Stamford
Breakfast has been stale and I know we are looking at pastries but that will not be enough... Any thoughts on a larger sandwich using the new roll with scrambled eggs and protein.
October 22
Wstamford
anyone using AirPods on this is hitchy cuts out a lot.
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